FAQs

How do I use the marvin smoke online store?

Quickly and comfortably! Simply pick the products you wish to purchase and add them to your shopping cart. When you are satisfied with your choices, on the shopping cart page simply choose your preferred methods of payment and delivery, enter the necessary contact and delivery information, and proceed by clicking the button marked „Continue with Purchase“. Please pay special attention to the review of your order. Press „Complete Purchase“ to easily finalize your order. An email will be sent to you with a confirmation of your order and instructions for payment.

I understand that I cannot change details of my order after it has been placed, but what if a change is necessary?

In the event of urgent or necessary changes to an order after it has been placed, please contact us immediately.

What happens after an order is placed?

Your order will be processed in the shortest possible time. If you submitted payment along with your order, your goods will be shipped immediately after the payment is verified by our accounts. For cash on delivery orders, shipping begins the first business day after the date the order is placed. If the item you ordered is not in stock, we will inform you of the time it will take to complete your order and its delivery in no later than 14 business days. 

In what manner can I have my order delivered?

Practically however you prefer. We offer several means to deliver/pick-up your order, including in person pick-up or by delivery via the Czech postal service.

Can I return the marvin vol. 1?

Certainly. Please send the item(s) back within 14 days after receipt of shipment (the determining dates are the date of pick-up according to the carrier and date of shipment back). If you are returning an item(s), or you want to make an exchange for other goods, purchased items must be free from any signs of considerable use and must arrive back in undamaged condition. Therefore, carefully ensure thorough product packaging. Do not send goods cash on delivery, we cannot accept such packages. We will refund the money to your account upon receipt of your returned goods.

Items ordered with customized modifications – ie. requests for a custom color scheme, engravement of text, etc. --- cannot be returned or exchanged in the 14 day return period, in accordance with Czech Civil Code § 1837. Customers are required by law to pay and accept delivery of such goods.

How long is the warranty period?

Our products have warranty period of two (2) years.

Can the delivery of ordered products be delayed?

All orders are recorded and sequentially handled. Even though we try to avoid any prolongation of the delivery time, it is not always within our power to prevent all possible occurrences. Hookahs from our company are manufactured from quality materials that require some care in production and it is important to us that your marvin smoke hookah will be delivered with a high standard of quality, which we deem very important. Therefore, we will not neglect the quality of a product just because we are pushing a deadline.

Delays of delivery may occur for the following reasons:

  • while waiting for additional materials (ie. stainless steel from abroad/possibly blown glass)
  • possibly during the Christmas holiday period, during which we process larger amounts of orders, which increase every year.

How are marvin smoke hookahs produced?

Marvin smoke hookahs are produced by a combination of machine and hand craftsmanship. Thanks to machine production, individual components are manufactured with maximum precision. Our top priority is quality; therefore, all our hookahs are produced using proven materials and then inspected and tested to meet our highest standards. Our professionalism insures high satisfaction for you, our customers.  

From what materials are the hookahs produced? 

Materials for our hookahs were chosen carefully by us with enormous amounts of experience. We picked materials that were tested, proven, and fulfilled our expectations of quality as well as materials which were not too difficult to maintain. Whether it is food grade stainless steel (designation 1.4301), hygienic silicone, or sturdy hand-blown glass, you can rest assured that our love for our art does not allow us to work with anything but the best materials.

How do I maintain my marvin vol. 1 hookah?

All recommended maintenance procedures for your hookah are described in detail in our Cleaning and Maintenance section.

Can I cancel my order?

Yes, you can. If for any reason you wish to cancel your order, please inform us of your decision immediately and we will cancel the order. (Orders which include products custom made for the customer cannot be canceled, in accordance with Czech Civil Code § 1837.)

If you are sure that you do not wish to receive your order, please inform us of your order cancelation before the products are shipped. In accordance with the law, if the product has been shipped, you may be charged for shipping cost.

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